Customer Service – Trading Room


Talk To Us

IBI TRADE

Sales Center

Sundays-Thursdays, 9:00 a.m. – 7:00 p.m.

Customer Service

Sundays 9:00 a.m. – 4:10 p.m.

Mondays – Thursdays, 9:00 a.m. – 5:45 p.m.

ibitrade@ibi.co.il

Fax: 03-5190329

Equity plan service customers (employee options, etc.), please call: 03-6849282

Customer Service – WhatsApp

Sundays 9:00 a.m. – 4:00 p.m.

Mondays – Thursdays, 9:00 a.m. – 5:00 p.m.

Israel Trading Desk

Sundays 9:00 a.m. – 4:10 p.m.

Mondays – Thursdays, 9:00 a.m. – 5:45 p.m.

Foreign Trading Desk

Mondays – Fridays 9:00 a.m. – 11:00 p.m.

*Over holidays, please note the information about changes in hours of activity on the online trading page, under news and notices for online traders*

The latest time to receive orders for the same trading day is the time trading on the stock exchange in Israel/the US/Europe closes


Inquiries regarding Israel Brokerage and Investment IBI Ltd. accounts may be sent to the Public Inquiries Officer, Adv. Oren Ofek, VP and Chief Legal Counsel.

Contact info

Israel Brokerage and Investment IBI Ltd.

9 Ahad Ha’am, Shalom Tower, Tel Aviv 61219101

pniyot@ibi.co.il

Information required with each inquiry

Name of inquiring party, ID number, address to send the response and phone number for any questions.

Description of the inquiry in as much detail as possible, including the name of the account holder and account number.

Supporting documentation.

Inquiry response time

Response time is 21 business days from the date the inquiry is received.

In exceptional cases, the response time will be long and notice of such will be sent.

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